Frequently Asked Questions

BECOMING A STOCKIST

Who can open a wholesale account?
Wholesale access is available to businesses that wish to resell our products in their own store.

How do I apply for a wholesale account?
Complete our wholesale registration form here: https://premgroup.com.au/account/register

How long does approval take?
Applications are typically reviewed within 1 business day.

 

MINIMUM ORDER REQUIREMENTS

Minimum Order Value:
- $500 AUD per order 

Style Minimum:
- 3 units per style per colourway. 

These minimums apply to both initial orders and reorders.

 

FIRST ORDER INCENTIVE

New wholesale customers receive a 10% off welcome discount code when placing an order over $1,000 AUD. 

Discount is applied at checkout or by your Account Manager. 

 

PRICING & RETAIL MARK UP

Retail pricing is set by each stockist. However, we recommend a 2.2 markup on wholesale cost as a general guide. We release new styles weekly, ensuring your store always has access to fresh inventory.

 

ORDERING

Orders can be placed through:

- Wholesale website premgroup.com.au 
- Account Manager 

Once an order has been processed, cancellations will not be accepted. If you need to make changes to your order, please contact your Account Manager as soon as possible.

 

PRE-ORDERS & RESTOCKS

Pre-Orders
Selected collections may be available for pre-order prior to launch.

Restocks
High-demand styles may be restocked. Your Account Manager will notify you of upcoming restocks and new releases.

 

PAYMENT METHODS

We accept the following payment methods:

- Visa 
- Mastercard 
- American Express 

All orders must be paid in full prior to dispatch.

 

SHIPPING & DELIVERY

We ship worldwide.

Dispatch Time:
1–3 business days.

Australia Courier: Australia Post
Delivery Time: 1–5 business days

International Courier: DHL Express 
Delivery Time: 3–7 business days

Please note that shipping timeframes are estimates only and depend on the courier. Tracking details will be emailed once your order has shipped.

 

DUTIES & TAXES (INTERNATIONAL ORDERS)

International orders may be subject to:

- Import Duties 
- Taxes 
- Customs clearance fees 

These charges are not included in your order total and must be paid by the recipient.

If a shipment is refused due to unpaid duties:

- The order cannot be refunded 
- Additional shipping charges apply if re-shipped

Final duty amounts are determined by the destination country’s customs authority. For more information about applicable charges, please contact your local customs office or DHL prior to placing your order.

 

FAULTY ITEMS

All stock should be inspected upon arrival.

If you receive a faulty item, please contact us within 30 days with:

- Your order number 
- Clear images of the fault

Email your Account Manager or admin@runawaythelabel.com

Our team will review the claim and arrange a replacement or credit where applicable.

 

STOCKIST RESOURCES

Product Images
Approved stockists can access product imagery and marketing assets for use on their websites and social channels. Please contact your Account Manager for access.

 

SHOWROOM VISITS

Our warehouse and showroom are located in Sydney, Australia. Visits are by appointment only.

Please contact your Account Manager or email admin@runawaythelabel.com with your preferred date and time. 

Convenient Location: Our showroom is located just a 10 minute drive from Sydney Airport and a 5-minute walk from Sydenham Station, making it easily accessible for both local and interstate visitors.

Personalised Appointments: Enjoy a tailored, one-on-one walkthrough of our collections across our brands:

- Runaway The Label (Women's & Mens)
- Seven Wonders
- Tulum Sun

 

ACCOUNT SUPPORT

Forgot your password?

Please contact your Account Manager or email admin@runawaythelabel.com

A secure password reset link will be sent to you.